Refund Policy

1. Consumer withdrawal

Mandatory consumer rights remain unaffected. If you purchase as a consumer, you may have a statutory right to withdraw from an online service purchase. In the European Union this is generally 14 days from the conclusion of the service contract, subject to applicable exceptions and rules.

2. Other eligible cases

A refund or payment correction may also be available when:

• Stripe confirms a duplicate charge;
• Stripe confirms an unauthorised charge;
• payment succeeds but a technical failure prevents us from publishing the purchased space and we cannot correct it promptly; or
• a refund is required by mandatory applicable law.

3. Content suspension is not a refund event

No refund is due when a profile is suspended or removed because submitted content is unlawful, fraudulent, misleading, infringing, malicious, impersonates another party, breaches the Terms, or creates a security risk.

4. Request process

Email euxhenjonex@gmail.com with the profile name, space number, payment email, Stripe receipt reference and reason for the request. A consumer exercising a statutory withdrawal right does not need to provide a reason. Do not send card details. We may request information needed to verify the purchase or your authority over the submitted profile.

5. Approved refunds

Approved refunds are sent to the original payment method through Stripe. Bank and card processing times are outside our control. A refunded or disputed listing may be suspended while the payment status is resolved, while its sequential space remains recorded.